Do you thrive in organizing complicated projects? Does working with cutting edge technology sound like your kinda Monday? ☕️ Oh boy, do we have a job for you. Bonus points if you also have a fascination for how the Events Industry works behind the scenes!
We at Photobooth Supply Co are searching for an organized and motivated Customer Facing Project Manager to work with various customer facing teams within our company. Our ideal candidate has prior experience in project management and product launches, experience working with customer facing teams, and is comfortable with a fully remote team – spread throughout the world!
You would be coordinating everything required to advertise, support, and educate our clients on our new products. 🤩
Goals
- Ensure all Customer Facing teams are executing their projects on time and with impeccable quality
Responsibilities
- Oversee customer facing projects related to all new and existing PBSCO products for the following departments:
- Customer Experience (Support)
- Customer Success
- Sales
- Marketing – internal and external partners
- Content – including our internal team and external partners
- Manage these projects and team members by:
- Maintaining and refining our project management tool for these teams
- Facilitate necessary meetings on these projects: take notes, lead meeting, record action items
- Attend relevant department meetings to ensure alignment on projects within team's day-to-day roles
- Using team capacities, you would be responsible for determining timelines and realistic deadlines for each team member and project
- Primary Liaison for Product Related Projects
- Main point of contact to communicate with all relevant Directors on team member progress within each department
- Main point of contact to communicate on the Product Launch progress and needs
- Oversee all relevant SOPs and workflows for supporting and launching Products
- Create & update workflows and SOPs when needed
- Regular review of team members utilizing SOPs and addressing as needed
- Ensure the team adheres to all Product related SOPs laid out by Dev and Product Teams
- Track & Manage Project Based Metrics
- Use & manage metric systems within our dedicated project management tools
- Be familiar with typical project management metrics and how to use them for forecasting
- Maintaining Product Support for Customer Facing Teams
- Managing the needs of updating KBAs, website pages, workflows, FAQs — assigning these tasks and managing
Requirements
- Most importantly, you MUST be kind, respectful, and thoughtful. Strong opinions are very welcome. Jerks are not.
- Project management
- Project management applications
- Communicating with our fully distributed teams with excellent skill and care
- Strong familiarity with standard project management workflows and SOPs
- Proven creativity to meet deadlines despite all odds being against you
Benefits
🏥 Health Benefits
👴 401K for California Based Employees
📚 Education Stipend
💻 Remote Work
💰 Bonus Plan
🏝️ Annual Retreat
✈️ Generous PTO and Holiday Schedule
💼 Quarterly Financial Meetings
📊 Open Book Management
💪 Intimate Team
