The company was launched in April 2011 and since then the Help Scout team creates software to power support teams all over the world. Help Scout customer-centric tools comprise Knowledge Base, Live Chat, and Shared Inbox to manage communication with clients in the most efficient way.
Services
Help Scout is a SaaS — a subscription-based service designed for small and medium-sized businesses.
Clients
Help Scout software is used and trusted by businesses of every shape and size. The company has 8,000+ customers in over 140 countries, including Basecamp, Buffer, GrubHub, AngelList, and Timbuk2.
Team
The team members come from diverse backgrounds and 75 cities around the world, all with a passion for excellence in their craft. HelpScout has a small office in Boston, but the entire team works remotely from different locations. Twice a year the whole team gets together for a few days of fun and work.
Benefits the company can offer to its employees:
- Competitive salary with an annual update. The goal is to pay at or above the market rate of such tech hubs as Boston or Seattle.
- Health and dental insurance – 100% coverage for employees and their families.
- Long-term/short-term disability insurance & life insurance.
- Flexible vacation for 3-4 weeks in addition to public holidays.
- An extra month of paid vacation for those who’ve been at Help Scout for 4 years (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off.
- Paid parental leave, including adoption — 12 weeks of paid leave for all new parents.
- 401k with 1% match – via Betterment for Business (currently the US only)
Contacts
Help Scout
100 City Hall Plaza, 5th Floor
Boston, MA 02108
https://www.helpscout.com/
