LOFT is a software post-launch management company. Its headquarters are located in
Greensboro, North Carolina.
The company and its specialists help businesses to support and maintain their products. LOFT story began as a collective of design and technology firms that created websites, launched apps, SaaS solutions, and more.
In 2017 the company’s founders realized that their clients had trouble with supporting their projects after launch. The problem was that their in-house programmers were busy doing their work and could not spend time supporting the product. So they decided to offer a solution and built a subscription-based service to maintain customers’ products, fix bugs, and so on.
Product
LOFT software works the following way:
- Kickoff. From day 1 to day 5. After a client signs up for the subscription, LOFT customer success team schedules and conducts a meeting to set goals and plan for the future, and also get acquainted with the onboarding team.
- Access the app. From day 6 to day 10. At this stage, clients provide the LOFT team with access to their app servers, databases, and code. This phase is about a strong collaboration between the teams.
- Document key details. From 11 to day 15. A Technical Review of the client’s app is prepared by the LOFT team and maintenance docs are created.
- Establish best practices. From day 16 to day 19. The company creates a custom help desk portal and plans maintenance.
- 24/7 support and peace of mind. From day 20 an annual client’s subscription begins. The LOFT team will provide support and maintenance, and the client’s team will focus on their priorities.
Clients
The company has experience working with startups, universities, Fortune 500 cocompanies, and such brands as Mitsubishi Caterpillar, Wake Forest University, DC Comics/WB, Meijer, OrbitalRX, and MHS Inc.
Team
The company’s team consists of talented and dedicated people who strive to provide support to developers’ teams.
The LOFT values are:
- Being reliable.
Provide top-notch support to the clients, meet all their expectations, and address their needs related to the product. - Acting generously.
Demonstrating eagerness to share knowledge, experience, talent, and time with clients. - Doing the right thing
Allow clients’ teams to focus on strategic goals and projects of higher priority. Letting them feel sure that their app is taken care of. - Keeping work/life balance
Providing high standard of services because the crew professionalislm allows people to spend more quality time with their friends and families. - Improving performance
Make a small improvement everyday to bringg remarkable results in the end. - Being kind
Care for what you are doing and grow by means of the feedback. One can give and receive feedback from colleagues, managers, and employees.
Contacts
HQ Greensboro
111 W Lewis St, Greensboro, North Carolina 27406, US
38 Fulton St W, Grand Rapids,
Michigan 49504, US
